Here are the answers to some frequently asked questions. If you have a question that is not answered here, feel free to give us a call.
Q: Will you deliver for an event that occurs within less than 24 hours?
A: You must speak with a reservation specialist at 334.727.7058 prior to reserving online for a response.
Q: What is the size of the inflatable bounce houses?
A: Our inflatable bounce houses are typically 13’ x 13’ and 15′ x 15′.
Q: What is the weight capacity of the bounce houses? What is the age limit of the participants?
A: The weight capacity per participant should not exceed 200 lbs. Our rental agreement clearly defines the number of participants based on age groups for the different sized inflatables.
Q: How far in advance should I make a reservation?
A: To ensure availability on your selected date of the event, you should make your reservation as soon as you know the specific date. Call or email us today and we will be more than happy to assist you!
Q: Is there a deposit required?
A: Yes. All inflatable rentals require a NON-REFUNDABLE $25.00 deposit, which will be deducted from your balance due upon your scheduled delivery, to reserve equipment. All 360 booth rentals require a 50% NON-REFUNDABLE deposit. Deposits must be made immediately after you make your reservation to be added to our delivery schedule. Acceptable forms of payments are credit/debit card or money order made payable to Jump Wright, LLC. When your reservation is received, a reservation specialist will contact you to accept your deposit.
Q: When is payment expected? What forms of payment do you accept?
A: Remaining balance of payment is due on the date of your delivery for INFLATABLES and 72 hours prior to your event for 360 BOOTH and MUST be paid in full prior to the set-up of the equipment. We accept credit cards or cash for residential customers. A company check or cash is acceptable for businesses, religious organizations, and schools. Personal checks are NOT accepted.
Q: Do you offer hourly rentals?
A: No, we DO NOT offer hourly rentals for INFLATABLES because it does not provide you, “our customer” with the best value for your money and maximum time to enjoy the equipment. However, our 360 booth rentals are available hourly, with a 2 hour minimum.
Q: What surface types can the units be set-up on?
A: Our inflatable units can be set-up both indoors and outdoors. Surface types for outdoors are grass, cement/concrete, or gravel.
Q: Are discounts available if I rent multiple units on a single reservation?
A: Yes, we offer discounts if you reserve two (2) or more inflatable units (excluding the Mini All-Stars and 16′ Inflatable Tent) on a single reservation.
Q: How much power/electricity is required for the inflatable?
A: Our blowers can be operated from a standard 110V electrical outlet with a 15AMP fuse circuit. We provide extension cords with all of our inflatable units. We also have generators available for rental at an additional cost if power is unavailable.
Q: What should I do to prepare the set-up site for the inflatable rental?
A: It is your responsibility to ensure that the power source is reliable and operable, and within 75 feet of the intended set-up site prior to Jump Wright’s arrival. Also, ensure that your desired set-up site is at least 5 feet from overhead power lines.
Q: How long can I keep the rental?
A: All inflatable rentals can be kept for a maximum of 8 hours. We drop off as early as 8:00 a.m. and our latest pick up time is 6:00 p.m.
Q: Is there a delivery and set-up fee?
A: Yes. The applicable delivery and set-up fees will be added to your price based on your event address. We service Bullock, Lee, Macon, Madison, Montgomery, and Tallapoosa counties if they are within a 40-mile radius of our site location (Tuskegee, AL or Huntsville, AL). If your event address exceeds the 40-mile radius, we cannot deliver to your location. All mileage calculations are based on information obtained from www.mapquest.com.
Policies
Q: What is the cancellation policy?
A: You may cancel your reservation any time prior to 48 hours of your scheduled delivery by giving us a call.
Q: What is the refund policy?
A: There are NO refunds once inflatable or 360 booth unit is delivered and set-up.
Q: What if my reservation is affected by inclement weather?
A: Equipment will not be set up in RAIN, SNOW, winds in excess of 20mph, or muddy conditions. If you fail to cancel and we arrive for set-up and are unable to do so due to weather conditions, you will owe an additional $25.00 for delivery fees.